Terms & Conditions
Please read these terms and conditions carefully before using our website operated by:
Nicholas Vrettas Fine Jewellery
428A Toorak Road
Toorak, 3142, Victoria
Telephone: 03 9078 7758
The terms and conditions contain important information about the ordering, processing and delivery of Goods. By accessing our website and services you agree to be bound by these terms and conditions.
Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for purpose, and that the Goods will correspond with any relevant description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
Please note that if the Website contains any typographic errors then these are subject to correction. Items that are advertised as discounted have been ticketed and offered for sale at a higher price before the sale commenced. Sales may have taken place at lower prices.
You acknowledge and agree that, despite all reasonable precautions on our part, the Website cannot be guaranteed to be error-free, uninterrupted, timely or secure and you acknowledge that the existence of any such errors, interruptions, delays or security limitations will not be a breach of this Agreement. To the full extent permitted by law, we do not accept responsibility for any loss or damage, however, caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Website or any linked website, including (without limitation) any such loss arising out of your use of or reliance on information contained on, or accessed through, the Website.
Delivery and Delivery Fees
Goods purchased online from this website are eligible for delivery to addresses in Australia and New Zealand only. We use reputable couriers to deliver such goods.
Once we have confirmed our acceptance of your order, we will endeavour to dispatch your order within 3 Business Days unless a different timeframe is specified in relation to a particular good. If we are unable to dispatch your order within this time frame we will endeavour to contact you and advise you of the expected dispatch date.
You may specify delivery instructions for your order (for example, you may authorise the courier to leave the goods in a specified location if you will not be at the delivery address). We will not be responsible or liable for anything that happens to any order that is delivered in accordance with your delivery instructions.
Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.
We retain ownership and title of the goods we supply to you until we have received the full price for the goods and the applicable delivery charges. Once your order has been delivered to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Australia Post (or other couriers of our choice used to deliver your goods), you assume full responsibility for and risk in the goods.
Goods purchased in-store must be fully paid for on collection.
Australian Consumer Law (ACL) states:
Retailers are not required to provide a refund or replacement if you change your mind.
You can choose a refund or exchange if an item has a major problem.
The product has a problem that would have stopped someone from buying the item if they had known about it.
The product is unsafe.
The product is significantly different from the sample or description.
The product doesn’t do what we said it would, or what you asked for and can’t easily be fixed.
If the problem is not major, the retailer can elect to repair the item within a reasonable time.
Our custom-made jewellery pieces are non-returnable and non-refundable, and an order cannot be cancelled after a deposit has been paid.
Other loose diamonds, gemstones and pearls cannot be returned, and an order cannot be cancelled once a deposit has been paid. We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Please choose carefully, custom made jewellery cannot be returned or refunded. All items are made to order therefore exchanges or returns are not offered for change of mind.
We can however make minor changes to your design, within reason, even after we have started making your piece.
If you are unhappy with the workmanship provide by Nicholas Vrettas Fine Jewellery, all efforts will be made to fix the piece within reason.
These provisions apply in the event that you return any goods to us for any reason:
Before you return the goods to us, please carefully re-read any instructions and check the terms of your order acceptance.
The goods must be returned to us as soon as any defect is discovered but not later than 30 days after purchase, and on condition, the defect was notified within 15 days.
Notification must be via email email@example.com or telephone
03 9078 7758.
The method of return of goods is to be determined by us but at your own risk and cost. A refund will be returned to you upon full satisfaction of requirements set out in clause 9.5 and 10.1.
So far as possible, Goods should be returned:
With both goods and all packaging as far as possible in their original condition
Including our delivery slip; or manufacturer’s delivery slip
At your risk and cost.
In returning faulty Goods please enclose with them a note clearly stating the fault and when it occurred.
Post Goods to:
Nicholas Vrettas Fine Jewellery
428A Toorak Road
Toorak 3142 Victoria
Nicholas Vrettas Fine Jewellery offers a 12-month Guarantee from the date of purchase on jewellery against defects in material and/or workmanship and 6 months on repair work conducted in our workshop from the date of repair.
The costs of any repairs and maintenance carried out during the Standard Guarantee period, which is not the result of defects in material and/or workmanship, must be covered by the customer.
Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied us. The form of remedy will be a repair, replacement or refund depending on whether the defect is a major or minor failure.
In order to claim a remedy under the Standard Guarantee, the goods must be returned for assessment and accompanied by the original purchase receipt or other acceptable proof of purchase.
The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;
Damage due to ordinary wear and tear,
ii. Damage due to misuse, accident, alteration, substitution or abuse,
iii. Repairs and alterations performed by someone other than Nicholas Vrettas Jewels,
iv. Theft, disappearance or loss (including loss of gemstones), and
v. Any type of use causing damage or deterioration.
Nicholas Vrettas Fine Jewellery reserves the right to judge whether the jewellery has been subject to any of the above-mentioned exclusions.
White gold and some silver jewellery are rhodium plated to enhance their appearance. This plating is not permanent and can wear off during normal wear and tear, therefore rhodium plating is excluded from our Standard Guarantee due to wear and tear. Nicholas Vrettas Jewels offers free rhodium plating within the third year of purchase.
When jewellery is replaced under Standard Guarantee, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.
Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act responsibly. We believe this information should only be used to help us provide you with better service. That’s why we have put policies in place to protect your personal information.